Terms And Conditions

The agreement is between you and Umrah Planet Please read all the terms and conditions.
You agree with all the terms and conditions when you visit our site. And for doing business with
us, you need to agree with all our terms.
If you do not agree with our terms and conditions, then you may not proceed with booking your
tour with Umrah Planet

Contents of Umrah Planet Terms and conditions.

  1. General contract and user agreement
  2. Conditions on which we deliver the booking
  3. Cancellation
  4. Conditions for flight booking
  5. Payment terms
  6. Passport, Visa, and Health requirement
  7. Refund Policy
  8. In General terms and conditions

General contract and user agreement

When you book a package, then you are buying a product or service from the site that Umrah Planet offers. We make it in the receipt, and a verification email will be sent to you. All our products and services are subject to availability. We negotiate with third-parties for hotel bookings, car rentals, flight booking, tour packages, and other travel services. And we will
mention when a product or service is unavailable. We advise all customers to avail of the travel insurance because there are circumstances when neither Umrah Planet nor our travel suppliers accept the liability.

Travel suppliers

Umrah Planet is acquiring travel services for you as an agent. You have to agree with all the terms and conditions of travel suppliers and operators. In this case, the contract is between the travel supplier and you. Umrah Planet only arranges the services for you. We are not liable for the products and services of third-party suppliers.

Travel Supplier Conditions:

The conditions such as flight delay, hotel reservation, travel accessory’s qualities are beyond our
control. That’s why you have to accept the situation as such. You have to agree with travel
supplier conditions, which will include payment procedure, default liability, cancellation,
refunds, and changes in booking.

Conditions on which we deliver the booking

You can opt for either e-tickets or paper tickets. However, the availability of your chosen ticket will subject to airline. Some airlines do not issue e-tickets. We will deliver your paper tickets through the mail. So, you must double-check your mailing address while entering it on our site. We will not be responsible for the loss of tickets due to the wrong mailing address. We will deliver your e-tickets via email. So, you must double-check your email address while entering it on our site. We will not be responsible for the loss of tickets due to the wrong email address.

Cancellation

If you want to cancel or modify your booking, then you must do it by telephoning our customer service. It will also subject to airline rules and regulations. And you have to bear all the costs. For canceling or modifying your hotel reservation, you must inform us before 7 days of reservation date. For car rentals, the terms and conditions of travel suppliers will apply. That’s why it will be beyond our control, and you have to adjust to the supplier’s terms regarding cancelation or modification.

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